Order cancellation

If you contact us within 5 hours of placing your order it may be possible to cancel your order.This also applies for pre-order products. Please email us at service@bateriapower.com, and we'll do our best to help.

Notes

1. Please note that BateriaPowr will not accept returns beyond 30 days of delivery (this excludes returns for defects or quality issues, which can be accepted after inspection and approval by BateriaPowr
2. For BateriaPowr products purchased from other authorized retailers or sellers, please contact the seller where the item was originally purchased.

Please contact us via email at service@bateriapower.com. Thank you for your understanding : )
If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 30 days after you received items. Refunds will be issued to your original payment method only.
In order to avoid the situation that some customers return the goods without any reason in the near future and the tracking number is lost due to no notification, please contact us to obtain the right address.

What if I never received my item?
① Some orders will be sent via Amazon logistics sometimes, the order tracking number will be a bit later updated. we will send you the tracking number ASAP once it updates. and thanks for your patience and understanding.
② In addition, if the goods are lost or stolen, please contact service@bateriapower.com and provide evidence like surveillance video or any other material, we will issue the claim to the logistics party and confirm the order situation. thank you very much for your understanding.
③ Except for logistics reasons. If the order can not be delivered in time or fail to be delivered for the reason that customer's address and email information is not filled correctly.
please contact us：service@bateriapower.com

Return Address 
US: 1051s rockefeller ave Ontario,CA, 91761
Other: SHOP 185 G/F, HANG WAI IND. CENTRE,NO.6 KIN TAI ST.,TUEN MUN, N.T HONG KONG，999077

Faulty Items
We at www.bateriapower.com make every effort to check your purchase thoroughly for any defects before sending it to you.
Faulty Items will be returned to us within 30 days of your receipt. And please contact us service@bateriapower.com for refund or exchange.